Returns Policy

Jaydee Aquatics Returns Policy

Thank you for choosing Jaydee Aquatics. We appreciate your business and want to ensure you have a straightforward returns experience. Please familiarize yourself with our returns policy below.

1. Returns Eligibility:

  • Products must be returned within 30 days of purchase.
  • Ensure the item is in its original packaging and in a resaleable condition.
  • Products that have been used, opened, or damaged may not qualify for a return.

2. How to Initiate a Return:

  • Contact our customer service team at or call us at 01978 854254 to initiate the return process.
  • Provide your order number, reason for the return, and relevant details about the product’s condition.

3. Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
  • For your security, we recommend using a trackable shipping method.

4. Refund Process:

  • Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method within 5 business days.

5. Exchanges:

  • For product exchanges, contact us at We’ll guide you on the necessary steps for the exchange process.

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, notify us within 7 days of receipt. We will arrange a replacement or refund as needed.

7. In-Store Returns:

  • If you made your purchase at our physical store, kindly visit the store with your receipt to process the return.

8. Contact Information:

9. Return Address:

  • Jaydee Aquatics
  • Unit 7, Aerial Road
  • Llay Industrial Estate
  • Llay, Wrexham
  • LL12 0TU
  • United Kingdom

Please note that our returns policy is subject to change. Stay updated by checking our website for the latest information.

Thank you for your trust in Jaydee Aquatics!